After-sales Policy

After-sales Service Commitment of Shenzhen Kecaixin Optoelectronic Technology Co., Ltd.

We strictly abide by national Measures and Requirements for After-sales Service of Consumer Goods and general specifications of the LED display industry to provide you with reliable guarantees.

Professional Guarantee

All core components of displays enjoy 3-year free warranty. We offer industry-standard professional maintenance and technical support.

Rapid Response

Our service hotline is available 7/24. We promise to provide definite solutions within 8 hours for urgent issues, and arrange technicians to arrive onsite within 48 hours nationwide (subject to distance).

All-round Support

Free on-site service is available within the warranty period. Beyond warranty, we provide lifelong technical support and spare parts supply to ensure long-term stable operation of your displays.

Choose Kecaixin, choose reliable vision solutions for lasting peace of mind!